Jewellery
Automatically messages shoppers who added items but didn't check out, reminding them of their cart and linking them straight back to complete the order. Built for jewellers & fine jewellery brands.
Jewellers use WhatsApp to give high-value buyers personal, instant service, share catalogs, and confirm bespoke and high-ticket orders.
Automatically messages shoppers who added items but didn't check out, reminding them of their cart and linking them straight back to complete the order. Turns silent drop-offs into completed sales by reaching shoppers on the app they already check every day.
Defuser's native Shopify integration picks up the cart event and the customer's WhatsApp opt-in.
A Marketing-category template fires after a set delay, showing the exact products left behind with a checkout link.
If there's no response, a second nudge or discount goes out, and Talksy answers any questions in the chat.
You set the delay in the Custom Flow Builder — common choices are 30 minutes, 1 hour, or 24 hours. You can also add a second follow-up message later in the same flow.
The native Shopify integration is the simplest setup, but you can also trigger recovery flows from other platforms via Zapier, Make, or the API by passing the cart and customer details to Defuser.
Used well, it elevates it: instant responses, curated catalogs sent on request, and reminders ahead of occasions all feel like attentive service. Automation handles the speed and logistics while your consultants give every serious buyer the personal attention a high-value purchase deserves.
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