Jewellery
Proactively notifies customers at each shipping milestone — dispatched, out for delivery, and delivered. Built for jewellers & fine jewellery brands.
Jewellers use WhatsApp to give high-value buyers personal, instant service, share catalogs, and confirm bespoke and high-ticket orders.
Proactively notifies customers at each shipping milestone — dispatched, out for delivery, and delivered. Keeps customers informed without them asking, reducing anxiety and inbound "where is my order" messages.
The Shopify integration watches each order's fulfilment and carrier status.
Utility messages fire when the order ships, is out for delivery, and is delivered, with tracking links.
If a customer replies, Talksy answers delivery questions or escalates delays to your team.
You choose — common milestones are dispatched, out for delivery, and delivered. Each Utility message can carry a live carrier tracking link pulled from Shopify.
They use WhatsApp's Utility conversation category. Defuser's calculator shows the exact Meta per-conversation fee for your country so there are no surprises.
Used well, it elevates it: instant responses, curated catalogs sent on request, and reminders ahead of occasions all feel like attentive service. Automation handles the speed and logistics while your consultants give every serious buyer the personal attention a high-value purchase deserves.
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