Legal Services
Sends automatic reminders before a booked appointment so customers show up, with an easy way to reschedule. Built for law firms, solicitors & legal practices.
Law firms use WhatsApp to capture and qualify enquiries, book consultations, and keep clients informed without endless phone tag.
Sends automatic reminders before a booked appointment so customers show up, with an easy way to reschedule. Reduces no-shows by reaching customers on a channel they actually read before the appointment.
When an appointment is booked, Defuser queues a reminder for a set time before the slot.
A Utility template goes out with the date, time, and location, plus options to confirm or reschedule.
Confirmations are logged; reschedule requests trigger a re-booking flow in the same chat.
You control the timing in the flow — typically 24 hours and again 1 hour before. You can stack multiple reminders for high-value appointments.
Yes. The reminder can include a reschedule option that opens a re-booking flow, so customers move their slot instead of simply not showing up.
Defuser runs on the official WhatsApp Business API with encryption in transit, and you decide what automation handles. Keep it to capturing enquiries, scheduling, and general information, while privileged discussions happen directly with your lawyers — automation never replaces the confidential advice itself.
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