Legal Services
Asks qualifying questions in chat to score and segment incoming leads before they reach your sales team. Built for law firms, solicitors & legal practices.
Law firms use WhatsApp to capture and qualify enquiries, book consultations, and keep clients informed without endless phone tag.
Asks qualifying questions in chat to score and segment incoming leads before they reach your sales team. Lets your sales team spend time on ready-to-buy leads instead of manually filtering everyone.
Talksy or a flow asks about budget, timeline, location, or needs as soon as a lead engages.
Based on the answers, Defuser tags the lead as hot, warm, or cold and segments them accordingly.
Hot leads are handed to a sales rep in the Unified Inbox; others enter nurture sequences.
You define the qualifying questions and scoring rules in the Custom Flow Builder. Answers map to tags so the lead is segmented automatically without a rep lifting a finger.
Yes. When a lead meets your criteria, Defuser routes the conversation to a sales agent in the Unified Inbox with the full chat history attached.
Defuser runs on the official WhatsApp Business API with encryption in transit, and you decide what automation handles. Keep it to capturing enquiries, scheduling, and general information, while privileged discussions happen directly with your lawyers — automation never replaces the confidential advice itself.
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