Retail & Electronics
Automatically messages shoppers who added items but didn't check out, reminding them of their cart and linking them straight back to complete the order. Built for consumer electronics & gadget retailers.
Electronics retailers use WhatsApp to confirm high-value orders, answer spec questions, and keep buyers updated on stock, delivery, and warranty.
Automatically messages shoppers who added items but didn't check out, reminding them of their cart and linking them straight back to complete the order. Turns silent drop-offs into completed sales by reaching shoppers on the app they already check every day.
Defuser's native Shopify integration picks up the cart event and the customer's WhatsApp opt-in.
A Marketing-category template fires after a set delay, showing the exact products left behind with a checkout link.
If there's no response, a second nudge or discount goes out, and Talksy answers any questions in the chat.
You set the delay in the Custom Flow Builder — common choices are 30 minutes, 1 hour, or 24 hours. You can also add a second follow-up message later in the same flow.
The native Shopify integration is the simplest setup, but you can also trigger recovery flows from other platforms via Zapier, Make, or the API by passing the cart and customer details to Defuser.
Talksy answers from the product information and flows you give it, and it hands the conversation to a human agent the moment a query is too complex. You control what it can and can't answer, so customers get fast replies on common questions and expert help on the rest.
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