Retail & Electronics
Lets customers check the status of their order inside WhatsApp by asking, instead of digging through emails or logging into a website. Built for consumer electronics & gadget retailers.
Electronics retailers use WhatsApp to confirm high-value orders, answer spec questions, and keep buyers updated on stock, delivery, and warranty.
Lets customers check the status of their order inside WhatsApp by asking, instead of digging through emails or logging into a website. Cuts repetitive "where is my order" tickets by letting customers self-serve status updates instantly.
A buyer messages an order number or simply asks "where's my order?" and Talksy recognises the intent.
The Shopify integration fetches the current order and fulfilment status in real time.
Defuser sends the status, carrier, and tracking link right in the chat thread.
Yes. Talksy can match the customer by their WhatsApp number to recent orders, so they can ask in plain language and still get the right status.
Order status replies usually fall under WhatsApp's Service or Utility conversation types. Defuser's pricing calculator shows the exact Meta per-conversation fee for your country.
Talksy answers from the product information and flows you give it, and it hands the conversation to a human agent the moment a query is too complex. You control what it can and can't answer, so customers get fast replies on common questions and expert help on the rest.
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