Retail & Electronics
Lets customers start and track a return or refund request inside WhatsApp, guided step by step. Built for consumer electronics & gadget retailers.
Electronics retailers use WhatsApp to confirm high-value orders, answer spec questions, and keep buyers updated on stock, delivery, and warranty.
Lets customers start and track a return or refund request inside WhatsApp, guided step by step. Turns a frustrating returns process into a smooth chat, protecting loyalty even when a sale didn't work out.
A buyer messages to return an item; Talksy identifies the order and reason.
Defuser explains eligibility, collects details, and generates the next step like a pickup or label.
The customer gets status updates until the refund or replacement is completed.
Yes. They can ask in the same thread anytime and Talksy reports where the return or refund stands, pulling from your order data.
It does. Talksy handles eligibility checks and routine steps automatically, escalating only exceptions to your team in the Unified Inbox.
Talksy answers from the product information and flows you give it, and it hands the conversation to a human agent the moment a query is too complex. You control what it can and can't answer, so customers get fast replies on common questions and expert help on the rest.
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