Retail & Electronics
Proactively notifies customers at each shipping milestone — dispatched, out for delivery, and delivered. Built for consumer electronics & gadget retailers.
Electronics retailers use WhatsApp to confirm high-value orders, answer spec questions, and keep buyers updated on stock, delivery, and warranty.
Proactively notifies customers at each shipping milestone — dispatched, out for delivery, and delivered. Keeps customers informed without them asking, reducing anxiety and inbound "where is my order" messages.
The Shopify integration watches each order's fulfilment and carrier status.
Utility messages fire when the order ships, is out for delivery, and is delivered, with tracking links.
If a customer replies, Talksy answers delivery questions or escalates delays to your team.
You choose — common milestones are dispatched, out for delivery, and delivered. Each Utility message can carry a live carrier tracking link pulled from Shopify.
They use WhatsApp's Utility conversation category. Defuser's calculator shows the exact Meta per-conversation fee for your country so there are no surprises.
Talksy answers from the product information and flows you give it, and it hands the conversation to a human agent the moment a query is too complex. You control what it can and can't answer, so customers get fast replies on common questions and expert help on the rest.
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