Utility templates
Ready-to-use cod confirmation templates for WhatsApp — copy, personalize and automate with Defuser AI.
Asks cash-on-delivery customers to confirm their order on WhatsApp before you ship, reducing fake and refused orders. Protects margins by filtering out non-genuine COD orders before they cost you shipping and returns.
Example message:
Hi! You placed a Cash on Delivery order for ₹1,250. Reply CONFIRM to ship it or CANCEL to drop it.
When a cash-on-delivery order comes in, Defuser triggers a confirmation message.
The customer taps Confirm or Cancel, or replies in chat, verifying they still want the order.
Confirmed orders move to fulfilment; cancelled or unconfirmed ones can be held or tagged automatically.
Templates are step one. With Talksy and the no-code flow builder, Defuser fills variables from your store or CRM and sends at the right moment. Marketing templates require Meta approval — we submit them for you.
Cash on delivery has higher rates of refused or fake orders. A quick WhatsApp confirmation verifies intent before you pay for shipping, cutting return-to-origin losses.
You decide in the flow — Defuser can send a reminder, hold the order, or tag it for manual review so your team doesn't ship unverified COD orders.
Utility templates that start a conversation must be approved by Meta. Defuser submits them for you.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
Start for Free →
DEFUSER