Service templates
Ready-to-use customer support templates for WhatsApp — copy, personalize and automate with Defuser AI.
Handles support questions on WhatsApp with an AI agent that answers common queries and escalates complex ones to your team. Delivers round-the-clock first-response support while keeping your team focused on the hard cases.
Example message:
Apologies for that! Today we closed early for maintenance. We're open 10 AM–9 PM from tomorrow. Anything I can help with now?
A buyer messages with an issue or question through any connected channel.
The agentic AI resolves common questions instantly using your business information and order data.
Anything Talksy can't resolve is handed to a human agent in the Unified Inbox with full context.
Templates are step one. With Talksy and the no-code flow builder, Defuser fills variables from your store or CRM and sends at the right moment. Marketing templates require Meta approval — we submit them for you.
It handles the repetitive, high-volume questions so your agents focus on complex issues. Conversations escalate to humans in the Unified Inbox whenever needed.
Yes. Defuser unifies WhatsApp, Instagram, Messenger, and TikTok in one inbox, so support tickets from every channel are handled in a single place.
Service templates that start a conversation must be approved by Meta. Defuser submits them for you.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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