Service templates
Ready-to-use order tracking templates for WhatsApp — copy, personalize and automate with Defuser AI.
Lets customers check the status of their order inside WhatsApp by asking, instead of digging through emails or logging into a website. Cuts repetitive "where is my order" tickets by letting customers self-serve status updates instantly.
Example message:
Order #10482 shipped yesterday via BlueDart and is out for delivery today. Track it live here 👉
A buyer messages an order number or simply asks "where's my order?" and Talksy recognises the intent.
The Shopify integration fetches the current order and fulfilment status in real time.
Defuser sends the status, carrier, and tracking link right in the chat thread.
Templates are step one. With Talksy and the no-code flow builder, Defuser fills variables from your store or CRM and sends at the right moment. Marketing templates require Meta approval — we submit them for you.
Yes. Talksy can match the customer by their WhatsApp number to recent orders, so they can ask in plain language and still get the right status.
Order status replies usually fall under WhatsApp's Service or Utility conversation types. Defuser's pricing calculator shows the exact Meta per-conversation fee for your country.
Service templates that start a conversation must be approved by Meta. Defuser submits them for you.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
Start for Free →
DEFUSER