Service templates
Ready-to-use returns & refunds templates for WhatsApp — copy, personalize and automate with Defuser AI.
Lets customers start and track a return or refund request inside WhatsApp, guided step by step. Turns a frustrating returns process into a smooth chat, protecting loyalty even when a sale didn't work out.
Example message:
Sorry it didn't fit! Order #41020 is within the 14-day window, and a Large is in stock.
A buyer messages to return an item; Talksy identifies the order and reason.
Defuser explains eligibility, collects details, and generates the next step like a pickup or label.
The customer gets status updates until the refund or replacement is completed.
Templates are step one. With Talksy and the no-code flow builder, Defuser fills variables from your store or CRM and sends at the right moment. Marketing templates require Meta approval — we submit them for you.
Yes. They can ask in the same thread anytime and Talksy reports where the return or refund stands, pulling from your order data.
It does. Talksy handles eligibility checks and routine steps automatically, escalating only exceptions to your team in the Unified Inbox.
Service templates that start a conversation must be approved by Meta. Defuser submits them for you.
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