Service templates
Ready-to-use welcome message templates for WhatsApp — copy, personalize and automate with Defuser AI.
Greets every new contact automatically with an introduction, key information, and a prompt to take the next step. Makes a strong first impression and instantly points new contacts to what they need, day or night.
Example message:
Hi there, welcome to Bloom Florists! 🌸 I can help you with: 1) Order flowers 2) Track an order 3) Talk to a human. Just reply with a number.
A new contact messages your business for the first time through any channel.
An automatic greeting introduces your business and offers menu options or quick links.
The customer picks an option and Talksy or a flow takes them toward their goal.
Templates are step one. With Talksy and the no-code flow builder, Defuser fills variables from your store or CRM and sends at the right moment. Marketing templates require Meta approval — we submit them for you.
You can set it to greet first-time contacts or return visitors. Within the 24-hour service window these replies are free, and the flow can branch based on what the customer needs.
Yes. The welcome flow can present a numbered menu or quick-reply buttons so customers self-route to ordering, tracking, or a human handoff instantly.
Service templates that start a conversation must be approved by Meta. Defuser submits them for you.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
Start for Free →
DEFUSER