Glossary
A chatbot's ability to remember earlier parts of a conversation and use them in later replies.
Context awareness is a conversational system's capacity to retain and use information from earlier in a thread, or from a customer's profile, when forming a response. It is what lets a bot handle follow-up questions like 'and how much is that one?' without losing track.
Without context, every message is treated in isolation and the conversation feels stilted. With it, the chat flows naturally and the bot appears genuinely attentive.
Context can span a single session or persist across conversations, building a continuous relationship with the customer.
Context-aware bots feel natural and competent, avoiding the frustration of repeating yourself.
Defuser AI keeps conversation context so replies stay relevant across a thread — see the WhatsApp chatbot.
A chatbot's ability to remember earlier parts of a conversation and use them in later replies.
Context-aware bots feel natural and competent, avoiding the frustration of repeating yourself.
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