Service templates
Ready-to-use auto reply templates for WhatsApp — copy, personalize and automate with Defuser AI.
Instantly responds to incoming messages with predefined answers, FAQs, or business info, even when you're away. Ensures no message goes unanswered, giving customers instant responses around the clock.
Example message:
We're open Monday–Saturday, 10 AM to 8 PM. Closed Sundays. Anything else I can help with? 😊
Set keywords or common questions and the replies they should receive.
When a matching message arrives, Defuser sends the right answer immediately, day or night.
Questions outside the rules are handled by Talksy or routed to a human in the Unified Inbox.
Templates are step one. With Talksy and the no-code flow builder, Defuser fills variables from your store or CRM and sends at the right moment. Marketing templates require Meta approval — we submit them for you.
Auto Reply sends fixed responses to set triggers, while Talksy is an agentic AI that understands free-form questions and reasons through them. Many businesses use both together.
Yes. They work 24/7, so customers messaging at night or on holidays still get an instant answer, with an option to escalate to a human when you're back.
Service templates that start a conversation must be approved by Meta. Defuser submits them for you.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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